Service to customers is a core value of the public sector. Our customers include individuals, businesses, and communities. As a senior executive, you are responsible for promoting a culture of customer service by:
- demonstrating personal conduct and decision making that focuses on delivering quality services to the people of NSW
- driving a systematic approach to service improvement in your agency, including its culture, systems, program design, workforce development, and measurement and use of customer impact and customer insights data
- adopting the NSW Customer Strategy and Customer Commitments within your agency and empowering employees to improve outcomes for customers
- assessing the benefits of moving your agency’s transactional services to the government’s Service NSW, the Government's one-stop digital, phone and shopfront service portal
working with the Department of Customer Service on various initiatives to improve customer outcomes for millions of people and deliver efficiencies in how services are delivered through digital platforms.