The Department of Customer Service is delivering key digital strategies, projects and policies to help agencies give the people of NSW a great customer experience when they interact with government services.
The Department of Customer Service has resources and services available to assist you in the delivery of digital services to your customers.
The Government Technology Platforms team deliver a range of software, platform and infrastructure services. They can assist in the scope, design, development and delivery of cutting edge and sustainable digital services.
The Digital.nsw Accelerator team can work with you on getting started on or progressing digital initiatives and building digital capability within your agency.
ICT Assurance helps agencies deliver successful ICT projects. Their key services include:
- providing oversight for ICT projects through implementation of the ICT Assurance Framework
- operation of the Digital Restart Fund to provide funding to accelerate whole of government digital transformation
- developing and implementing ICT and digital strategies
- enhancing transparency and accountability across clusters.
You should get in touch with ICT Assurance when working on any ICT project of key strategic importance or are considered high risk. It is mandatory for ICT Assurance to be involved in ICT projects over $10 million.