In performing its legislative functions, the Public Service Commission (PSC) collects, maintains and reports information about the NSW public sector workforce and prospective NSW public sector employees. PSC refers to this information as workforce data.

The primary sources of workforce data are the Workforce Profile (an annual census of the public sector workforce), the sector-wide People Matter Employee Survey and recruitment data.

When combined, this data provides an evidence base for developing workforce policy and monitoring the impact of workforce reform. It also forms the basis of key reports such as the Public Service Commissioner's annual State of the NSW Public Sector Report and Workforce Profile Report.

PSC's workforce data also contributes to workforce metrics that define the characteristics of high-performing organisations - including the workforce key performance indicators (KPIs) that Department secretaries have agreed on. These KPIs are available in the Workforce Dashboard.

The Workforce Dashboard and KPIs

The Workforce Dashboard allows senior executives and workforce analysts to view how their Department or agency is performing according to key workforce metrics, including agreed KPIs. It includes analytical tools you can use to investigate issues and to gain insights that can contribute to your efforts in workforce planning and strategy. The Dashboard highlights whether performance is improving over time, and maps historical data into the current cluster structure to enable a like-for-like comparison.

Benchmarking is a key feature of the Workforce Dashboard allowing you to see how your Department or agency compares to others in the sector.

The workforce data is drawn from various PSC-managed collections, including the Workforce Profile, the People Matter Employee Survey, and I work for NSW recruitment data. It also will evolve over time and may include additional data sources such as human capital management systems. A collaborative approach is used to develop the workforce data. Dashboard users can opt to be part of the Insiders Group, where they participate in the iterative process of developing new apps and content.

The Dashboard is available through the Identity Hub, so you can access it from any device that has an internet connection, regardless of screen size.

You can request access to the Workforce Dashboard by emailing the PSC at:

About the Workforce Profile data collection and reporting

Since 1999, the NSW Government has collected data for the Workforce Profile - an annual census of all employees within the NSW public sector. The census, conducted in June each year, records demographic information such as age, gender and diversity group membership, and employment information such as hours worked, leave patterns, remuneration and mobility within the sector.

The PSC uses the data collected to produce an annual Workforce Profile Report and as a key input for the annual State of the NSW Public Sector Report, which provides an assessment of the sector's performance as a whole.

The information provided by the Workforce Profile also supports benchmarking, workforce planning and policy development within agencies and across the sector. It provides insights into social or economic trends; the composition of the sector's workforce; the need for new employment policies, procedures or systems; and the impact of implemented policies.

State of the NSW Public Sector Report

Each year, PSC publishes its State of the NSW Public Sector Report - an assessment of the sector's overall performance. This report draws on evidence from a range of sources, including the Workforce Profile, the People Matter Employee Survey, and the State of the NSW Public Sector Agency Survey.

These reports are an essential tool to guide focused thinking and efforts to address the key issues that affect the public sector's capacity to deliver services on behalf of NSW's citizens and the Government.

State of the NSW Public Sector Agency Survey

The State of the NSW Public Sector Agency Survey assesses how workforce and organisational practices including reforms enabled by the Government Sector Employment Act 2013 (GSE Act) - are affecting the NSW public sector. The PSC last conducted the survey in 2016, and is expected to do so again in 2019.

The survey asks Departments and agencies to self-assess the extent to which they have implemented or improved specific workforce management and organisational management practices, and the challenges they faced in doing so. The results allow agencies to benchmark their progress, and help facilitate the PSC's efforts to support the public sector workforce management and development. The results of the survey are integrated into the State of the NSW Public Sector Report.

Recruitment data

All roles advertised in NSW Government are posted on the I work for NSW website. Because the majority of the sector uses this common platform for managing the recruitment process, it is a powerful source of data. PSC collects recruitment from the I work for NSW system and loads it into the PSC's Workforce Information Warehouse (WIW). The metrics derived from this data (such as time-to-recruit) then appear on the Workforce Dashboard, allowing agencies to monitor and benchmark their performance against other agencies.

Further information

Public Service Commission